Refund and cancellation policy

Website build

The build is paid in three parts, as on the main site: 40% deposit to start, 30% at the first revision meeting, and 30% before final handoff. Dollar amounts follow your invoice total for your package tier only. Optional extras are not included in these three payments unless we document otherwise in writing. The project includes the structured revision rounds for that tier (see the published package comparison).

Before you pay the deposit

• If no payment has been made, there is nothing to refund.

40% deposit

• Twenty-four (24) hour refund window: You may receive a full refund of the deposit only if you cancel in writing within twenty-four (24) hours of paying the deposit and custom design or development has not begun.
• Once custom design or development has begun (including work toward a first full draft), the deposit is non-refundable from that moment, even if that occurs within the twenty-four hour period.
• After twenty-four (24) hours from the time of your deposit payment, the deposit is non-refundable, regardless of whether work has started.
• If you stop responding or withdraw after work has started, the deposit remains non-refundable. The 30% milestones are only charged when the project reaches those points; if the project ends before a milestone, that milestone is not due unless we document something different in writing.

30% at first revision meeting

• Due when we hold the first revision meeting on the agreed draft, as in our agreement and the published process. This installment is typically collected through a secure payment link, invoice, or other method documented in writing, not necessarily the public pages on this site.
• Strictly non-refundable once paid. No separate cooling-off or refund window applies to this payment.

30% before final handoff

• Due before final handoff, as on the main site, typically through the same kinds of payment link, invoice, or written method as the revision milestone.
• Strictly non-refundable once paid. No separate cooling-off or refund window applies to this payment. Together with the deposit and the first revision meeting payment, it completes the build fee for your package tier.

Launch approval

• After you approve the site for launch, the build portion of the project is treated as complete for your package tier, consistent with our agreement and the published process.

Partial work and files if you cancel mid-project

• If you cancel after work has started, I do not automatically provide work-in-progress or source files. Anything beyond that would be discussed in writing case by case (for example, if we mutually agree to end the project).

Disputes and revisions

Your project includes the structured revision rounds for your package tier described on the main site and on your invoice. Refunds are not a substitute for using those rounds. If you want work outside what that package includes, it may be quoted separately.

If we both agree in writing to cancel mid-project, any partial refund of the deposit would be exceptional and stated explicitly in that agreement. Otherwise, the rules above apply.

Monthly care plan ($99/month)

• You may cancel the care plan for future billing periods. Cancellation stops the next charge; it does not automatically refund the current period once that period has started or service for that month has been provided.
• If you cancel the care plan, you will receive the latest version of your website files as described in the site FAQ, so you or another provider can host or maintain the site.

Extra page add-on ($150 per page)

• Extra page fees are paid through the public Extras checkout on this site. They are separate from the website build deposit and milestone payments.
• Once payment has succeeded, the extra page fee is strictly non-refundable, including if you later change your mind or do not use the purchased page slot. This is separate from the 24-hour deposit refund rules for the main build.

Photography coordination add-on ($350)

• If you cancel before a shoot is scheduled or a photographer is booked for your session, the photography fee is refunded in full.
• Once the shoot is booked or completed, the photography fee is non-refundable. If the photographer cancels, we will reschedule or refund the photography fee, whichever applies.

Chargebacks and payment issues

If you have a concern about a charge, please email me first at the address below. I will typically respond within 24 hours. Filing a chargeback with your bank or card issuer without contacting me may delay resolution; I may provide your payment processor with records of our agreement, delivery, and communication.

How to request a cancellation or refund

Email jace@jacewebdesign.com from the address we have on file, or call 385-204-4032. Include your business name, the date and amount of payment, and what you are requesting (for example, project cancellation, or a deposit refund that meets the 24-hour rules in this policy).

Changes to this policy

I may update this page from time to time. The “Last updated” date below will change when it does. For projects already underway, the version in effect when you paid your deposit generally applies unless we agree otherwise in writing.

Last updated: April 5, 2026

This policy is provided for clarity between you and Jace Web Design. It is not legal advice. If you need advice for your situation or jurisdiction, consult a qualified attorney.